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New Client Onboarding Form

Your Contact Information

First, tell us a bit about yourself!

0% Complete


Secondary Contact Info

Your Services Needed & Time Away From Home

Please select the services requested for your pet(s).
Services based on availability.

20% Complete


Service Dates

Preferred Visit Time Bands (if applicable)

Our team schedules services to be completed during two hour bands of time. Please provide time bands below for your requested services. Your Fetch! sitter will be scheduled to keep a consistent time of day schedule throughout your service.

Regular business hours are 7am to 9pm daily. Services scheduled outside those times may be subject to a surcharge.

Tell us about your time away from home.

Your Pet's Information

Pet Information

40% Complete


Please add information for each pet in your household that will be serviced by your Fetch! Pet Care sitter.

Your Veterinarian's Information

You're doing great! Now tell us a bit about your pet's vet!

60% Complete



Your Emergency Contacts

Just in case, we need a few names!

90% Complete


Emergency Contact #1

Emergency Contact #2

Emergency Contact #3

Our Pet Sitting Agreement

Sign below and we're all done!

99% Complete


This agreement made and entered into this ___________ day of ____________, 2018 by and between FETCH! Pet Care, Inc. (hereinafter referred to as “FETCH!”) and _________________________________________________________________________ Releaser/Indemnitor (hereinafter referred to as “Owner”). For and in consideration of a set fee to Owner as specified in FETCH!’S Work Order, FETCH! agrees to provide loving care for the pets specified in such Work Order. Such care to include, but not be limited to, the following: pet care, watering plants as necessary, collecting mail/paper, rotating lights and blinds, and medications as noted on FETCH!’s Work Order. Additional fees may be charged by FETCH! to Owner for additional services requested by Owner and noted on FETCH!’s Work Order. Emergency calls between Midnight and 6:00 A.M. will be at DOUBLE the listed per visit rate regardless of the cause of the emergency. Regular visits that require sitter to arrive between 9pm and 7am may require a $10 surcharge. Owner will provide all food and supplies. FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed. Owner agrees to reimburse FETCH! for said additional food and/or supplies which may require FETCH! charging the credit/debit card listed below. It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!’s services from time to time in the future and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein. A new agreement must be executed if Owner moves. It is also hereby agreed that FETCH! will retain keys and any necessary access codes, properly secured, to Owner’s property until such time as Owner wishes them returned. There will be a $20 fee charged if FETCH! must pick up or drop off the keys for any reason. Keys will ONLY be returned in person to Owner, to Owner’s authorized representative. FETCH! won’t “leave” the key indoors at the last visit. Emergency lockout service may be available for $50.00.
We may use a picture of your pet in any one of our social media campaigns. Please advise in writing if you are not willing to authorize this.
In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care by veterinarian specified by Owner for Owner’s pet(s) as FETCH! may deem necessary. Owner further authorizes FETCH! to incur veterinarian costs in the name of Owner. Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary charges. Owner may incur an additional cost if FETCH! must transport pet(s) to veterinarian or wait at veterinarian. Unless specified in writing by Owner in the Client Information Sheet, Owner warrants that its pet(s) are current with all of their shots and vaccinations.

FETCH!’s insurance company shall be wholly liable for all claims of injury, death, damage or loss to Owner’s pet(s) or property. As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or their representatives from any claim for injury, loss, and/or death of Owner’s pet(s) and from any claim for loss and/or damage to Owner’s property including, but not limited to, that caused by Owner’s pet(s). Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner’s pet(s) and/or Owner’s property. Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner’s pets at time of boarding, day or evening care performed at the home of FETCH! representative. If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for up to $500 insurance deductible if a claim is to be submitted for injury/damage sustained while their dog was off-leash. Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for a period of two years prior to the last date of service performed by any representative of FETCH!.

For the safety and well being of your pet(s) and the security of your property, third party pet sitters are NOT permitted on the Owner’s premises under the terms of this agreement unless prior authorization is given by FETCH!. The police will be called on all intruders or suspicious acts. Persons that need to be on the property will be listed on FETCH!’s Work Order prior to Owner’s departure. FETCH!’s insurance company may not be liable for any claim of injury, death, damage or loss to Owner’s pet(s) or property if any third parties are on Owner’s premises during the term of FETCH!’s pet care assignment. If scheduling visits every other day for your cat/small animal, client is responsible for notifying the main office of the anticipated return date so visits are planned and spaced out accordingly. Many of our clients live in downtown neighborhoods where parking is unavailable. If Pay-to-Park is necessary, parking reimbursement is required for residences with no parking availability and will be added to your invoice. Sitter will provide proof of payment to main office. Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner’s VISA, AMEX or MASTERCARD or credit/debit card listed on this sheet at the completion of all said care listed on the Work Order.

A $15 late fee will be incurred if amount owed is not received by FETCH! on the 10th of the month and will continue each month thereafter until paid.
Same day cancellations for a prescheduled/ongoing daily walk that occurs at 8am or later may require full charge, before 8am the fee may be 50%.
Requests made with less than 24hrs notice may require a $10 surcharge. On Saturdays and Sundays, $20.
Four full days’ notice is required for cancellation of all other services otherwise 100% of total assignment may be charged. A 50% deposit may be required for overnight/boarding services scheduled for 5 days or more.
A one-time consultation charge of $20 may be applied if a consultation takes place but the assignment is cancelled and not rescheduled at a future date within 30 days. First time consultations are otherwise free but any subsequent consultations requested by the client with current or new sitter may require a $20 charge.
Complete cancellation of daily walk services requires two weeks’ notice. Otherwise two weeks of walks may be billed.
Any declaration of dissatisfaction with service and/or request for refund must be done within 5 days after completion of service. Refunds will be determined between both Owner and FETCH! and shall be a reasonable amount within the scope of the total cost indicated in the Work Order.
Rates are subject to change at any time. Please request a rate quote through the main office prior to scheduling a consultation with a FETCH! sitter.
It is also understood that all fees paid are non-refundable. Owner is responsible for attorney’s costs for any legal action necessary for enforcement of this agreement.

Visa or MC Card #:________________________________________ Exp. Date: _______

Name on Card:__________________________________________________________________________

of Owner_________________________________________________

of FETCH! Representative _________________________________________________

Thank You

for providing your information!

One of our Pet Care Coordinators will be in touch with you shortly to review and confirm your request. Please don't hesitate to call our office if we can answer any further questions.