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New Client Onboarding Form

Your Contact Information

First, tell us a bit about yourself!

0% Complete


Secondary Contact Info

Your Services Needed & Time Away From Home

Please select the services requested for your pet(s).
Services based on availability.

20% Complete


Service Dates

Preferred Visit Time Bands (if applicable)

Our team schedules services to be completed during two hour bands of time. Please provide time bands below for your requested services. Your Fetch! sitter will be scheduled to keep a consistent time of day schedule throughout your service.

Regular business hours are 7am to 9pm daily. Services scheduled outside those times may be subject to a surcharge.

Tell us about your time away from home.

Your Pet's Information

Pet Information

40% Complete


Please add information for each pet in your household that will be serviced by your Fetch! Pet Care sitter.

Your Veterinarian's Information

You're doing great! Now tell us a bit about your pet's vet!

60% Complete



Your Emergency Contacts

Just in case, we need a few names!

90% Complete


Emergency Contact #1

Emergency Contact #2

Emergency Contact #3

Our Pet Sitting Agreement

Sign below and we're all done!

99% Complete



This agreement made and entered into this 31st day of October, 2020 by and between Tails above the rest, Inc dba FETCH! Pet Care (hereinafter referred to as “FETCH!”) and Releaser/Indemnitor (hereinafter referred to as “Owner”).

For and in consideration of a set fee to Owner as specified in FETCH!’s Work Order, FETCH! agrees to provide loving care for the pets specified in such Work Order. Such care to include, but not be limited to pet and/or home care as noted on FETCH!’s Work Order. Additional fees may be charged by FETCH! to Owner for additional services requested by Owner and noted on FETCH!’s Work Order. An additional late-night charge of $10.00 will apply for requested visits after 9:00 P.M. Emergency calls between Midnight and 6:00 A.M. will be billed at DOUBLE the listed per visit rate regardless of the cause of the emergency. Owner will provide all food and supplies. FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed. Owner agrees to reimburse FETCH! for said additional food and/or supplies which may require FETCH! charging the Owner’s credit/debit card.

It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!’s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement.. Either party may terminate their relationship to each other at any time for any reason, and any outstanding charges for services to date of termination provided by FETCH! shall be paid immediately by Owner. Owner will be notified of any price changes or material changes to this Agreement prior to or at time of new bookings.

Fetch! recommends that Owner's provide a lockbox or hiding place for keys in addition to providing the sitter with a key. In the event of an emergency we may not be able to arrange a substitute if there is not a spare key left on the property. Fetch! will retain keys and any necessary access codes, properly secured, to Owner's property until such time as Owner wishes them returned. No additional fees will be incurred by Owner for the or replacement of said keys at time of scheduled services, however there will be a $15 fee charged if Fetch! must pick up or drop off the keys before or after the next service session. Fetch! will only be responsible for keys returned in person to Owner. Fetch! won't "leave" the key indoors at the last visit but they will leave the key in a designated hiding place.

In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care by veterinarian specified by Owner for Owner’s pet(s) as FETCH! may deem necessary. Owner further authorizes FETCH! to incur veterinarian costs in the name of Owner. Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary charges. Owner may incur an additional cost if FETCH! must transport pet(s) to veterinarian or wait at veterinarian. Unless specified in writing by Owner in the Client Information Sheet, Owner warrants that its pet(s) are current with all of their shots and vaccinations.

FETCH!’s insurance company shall be wholly liable, up to the limits of FETCH!’s insurance coverage, for all claims of injury, death, damage or loss to Owner’s pet(s) or property, and FETCH! shall have no further liability to owner. As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or their representatives, other than FETCH!’s insurance company, from any claim for injury, loss, and/or death of Owner’s pet(s) and from any claim for loss and/or damage to Owner’s property including, but not limited to, that caused by Owner’s pet(s). Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner’s pet(s) and/or Owner’s property. Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner’s pets at time of boarding, day or evening care performed at the home of FETCH! representative. If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for up to $500 insurance deductible if a claim is to be submitted for injury/damage sustained while their dog was off-leash. Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for a period of two years following the last date of service performed by any representative of FETCH!.

For the safety and well being of your pet(s) and the security of your property, third parties are absolutely NOT permitted on the Owner’s premises under the terms of this agreement. Therefore, all parties agree that no other person(s), including Owner’s friends, family members and other third party contractors, shall have access to Owner’s pet(s) and/or property during the dates of service except FETCH! and their representatives. The police will be called on all intruders or suspicious acts. Persons that need to be on the property will be listed on FETCH!’s Work Order prior to Owner’s departure. FETCH!’s insurance company may not be liable for any claim of injury, death, damage or loss to Owner’s pet(s) or property if any third parties are on Owner’s premises during the term of FETCH!’s pet care assignment.

Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner’s VISA or MASTERCARD credit/debit card provided to FETCH! of all said care listed on the Work Order. A $25 late fee will be incurred if amount owed is not received by FETCH! within 10 days of amount due date and will continue each month thereafter until paid. A “Return Check Charge” of no less than $25 will be incurred for all returned checks. A cancellation charge of 50% of the total assignment cancelled will be applied for assignments cancelled less than 14 days of assignment starting date. A one-time consultation charge of $25 will be applied if a consultation is made but the assignment cancelled. A cancellation charge of 50% of the total assignment cancelled will be applied to assignments cancelled less than 48 hours in advance only for regular, weekly scheduled services that are ongoing. A 50% non refundable (no exceptions) deposit is needed in order to book your pet care services over a major holiday.

Any declaration of dissatisfaction with service and/or request for refund must be made within 10 days after completion of service. Refunds will be determined between both Owner and FETCH! and shall be a reasonable amount within the scope of the total cost indicated in the Work Order.

Owner agrees to pay a Placement & Referral Fee if Owner directly employs or creates Agreements with any FETCH! domestic worker, independent contractor, former domestic worker, former independent contractor, employee or former employee of FETCH! for a period of Three Hundred and Sixty Five (365) days following the date which Owner last used said worker, contractor or employee for services rendered by FETCH!. In such instances, Owner agrees to pay a fee to FETCH! in the amount of the greater of Five Thousand Dollars ($5,000.00) OR the amount equivalent to one hundred percent (100%) of all revenues earned in the previous Three Hundred and Sixty Five (365) days from the date of said occurrence as a Placement and Referral Fee.

It is hereby understood that FETCH! will charge the Owner’s credit/debit card for pet sitting fees and incurred charges. It is also understood that all fees paid are non-refundable, however a non-transferable credit may be issued by FETCH! and held on file for all unused visits for a period of 12 months from date of notification of cancellation. Owner is responsible for attorney’s costs for any legal action necessary for enforcement of this agreement.

Owner agrees that Fetch! may take and use photographs or videos of Owner’s pet(s) in connection with pet care services they provide. Owner authorizes Fetch! to copyright, use and publish the same in print and/or electronically.

This contract is governed by the laws of the state of California and any actions by the parties to enforce to terms of the contract must be brought in a court of competent jurisdiction in the county of Alameda state of California.

The prevailing party in any legal action brought under this agreement is entitled to recover their reasonable attorney’s fees and costs from the other party.


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